Proudly Serving Oregon with 9 Locations and growing!
CROSS TOWN MOVERS​​​​
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    • Newport Branch >
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    • Corvallis Branch >
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    • Salem Branch >
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    • Bend Branch >
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      • Intrastate Moving
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    • Medford Branch >
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      • Intrastate Moving
      • Interstate Moving
      • Office Moves
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      • Self-Storage
    • McMinnville Branch >
      • Local Moving
      • Intrastate Moving
      • Interstate Moving
      • Office Moves
      • Packing Service
      • Loading Service
      • In-House Moving
    • Coos Bay Branch >
      • Local Moving
      • Intrastate Moving
      • Interstate Moving
      • Office Moves
      • Packing Service
      • Loading Service
      • In-House Moving
    • Grants Pass Branch >
      • Local Moving
      • Intrastate Moving
      • Interstate Moving
      • Office Moves
      • Packing Service
      • Loading Service
      • In-House Moving
  • Tips & Resources
    • Moving Checklist
    • General Information for Moving Household Goods in Oregon
    • Valuation >
      • VALUATION: Interstate
      • VALUATION: Local & Statewide
    • Tips For Local Moving
    • Moving Guides >
      • Lane County Moving Guide
      • Salem Area Moving Guide
      • Lincoln County Moving Guide
      • Corvallis/Albany Moving Guide
      • Eugene Office Moving Guide
      • Salem Office Moving Guide
    • Customer Satisfaction Survey
    • BEKINS MOVING CENTER: Bekins Brochure
    • FAQs About Moving Day
    • Moving Tools & Resources
    • Office Moving Tips
    • Retirement Moves
    • Claims Process
    • Rights & Responsibilities
  • Get a FREE Estimate
    • Eugene Branch
    • Newport Branch
    • Corvallis Branch
    • Salem Branch
    • Bend Branch
    • Medford Branch
    • McMinnville Branch
    • Coos Bay Branch
    • Grants Pass Branch
  • STORAGE
    • Self-Storage - MEDFORD
    • Self-Storage - EUGENE
    • Mobile Storage - EUGENE
  • COVID Home
  • Locations & Services
    • Eugene Branch >
      • Local Moving
      • Intrastate Moving
      • Interstate Moving
      • Office Moves
      • Packing Service
      • Loading Service
      • In-House Moving
      • Self-Storage
      • Mobile Storage
      • Penske Truck Rentals
      • Moving Supplies
    • Newport Branch >
      • Local Moving
      • Intrastate Moving
      • Interstate Moving
      • Office Moves
      • Packing Service
      • Loading Service
      • In-House Moving
    • Corvallis Branch >
      • Local Moving
      • Intrastate Moving
      • Interstate Moving
      • Office Moves
      • Packing Service
      • Loading Service
      • In-House Moving
    • Salem Branch >
      • Local Moving
      • Intrastate Moving
      • Interstate Moving
      • Office Moves
      • Packing Service
      • Loading Service
      • In-House Moving
    • Bend Branch >
      • Local Moving
      • Intrastate Moving
      • Interstate Moving
      • Office Moves
      • Packing Service
      • Loading Service
      • In-House Moving
    • Medford Branch >
      • Local Moving
      • Intrastate Moving
      • Interstate Moving
      • Office Moves
      • Packing Service
      • Loading Service
      • In-House Moving
      • Self-Storage
    • McMinnville Branch >
      • Local Moving
      • Intrastate Moving
      • Interstate Moving
      • Office Moves
      • Packing Service
      • Loading Service
      • In-House Moving
    • Coos Bay Branch >
      • Local Moving
      • Intrastate Moving
      • Interstate Moving
      • Office Moves
      • Packing Service
      • Loading Service
      • In-House Moving
    • Grants Pass Branch >
      • Local Moving
      • Intrastate Moving
      • Interstate Moving
      • Office Moves
      • Packing Service
      • Loading Service
      • In-House Moving
  • Tips & Resources
    • Moving Checklist
    • General Information for Moving Household Goods in Oregon
    • Valuation >
      • VALUATION: Interstate
      • VALUATION: Local & Statewide
    • Tips For Local Moving
    • Moving Guides >
      • Lane County Moving Guide
      • Salem Area Moving Guide
      • Lincoln County Moving Guide
      • Corvallis/Albany Moving Guide
      • Eugene Office Moving Guide
      • Salem Office Moving Guide
    • Customer Satisfaction Survey
    • BEKINS MOVING CENTER: Bekins Brochure
    • FAQs About Moving Day
    • Moving Tools & Resources
    • Office Moving Tips
    • Retirement Moves
    • Claims Process
    • Rights & Responsibilities
  • Get a FREE Estimate
    • Eugene Branch
    • Newport Branch
    • Corvallis Branch
    • Salem Branch
    • Bend Branch
    • Medford Branch
    • McMinnville Branch
    • Coos Bay Branch
    • Grants Pass Branch
  • STORAGE
    • Self-Storage - MEDFORD
    • Self-Storage - EUGENE
    • Mobile Storage - EUGENE

Claims Process

To report loss or damage to your shipment, contact CUSTOMER CARE at 541-683-5211. Be sure to provide us with your name and the date of your move along with your complete mailing address, so that we can send you a claim form. We recommend that you file a claim as soon as possible, but no later than 90 days after your delivery date to assure an accurate and prompt settlement. Be aware that the valuation protection you elected will determine your settlement amount. Do not discard any damaged items until a representative from Cross Town Movers has had the opportunity to view the damage.

​In the event you experienced a transit delay, you may file a claim in writing within thirty (30) days of your delivery date. Qualifying shipments may qualify for up to $125 per day, for every day of delay, for reimbursement of lodging and and one half of food expenses incurred because of the delay. Contact your Cross Town Movers salesperson to discuss if you qualify for this reimbursement program.

Doh! Accidents Happen...

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rules_for_claim_settlement.pdf
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Cross Town Movers is proud to serve Northwest families and businesses (since 1996). We now have 9 branch locations, spread throughout Oregon: Eugene, Newport, Corvallis, Salem, Bend, McMinnville, Medford, Grants Pass and Coos Bay.

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Cross Town Movers

1305 S. Bertelsen Road
​Eugene, OR  97402
1-541-683-5211
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​CROSS TOWN MOVERS is an authorized interstate agent for Bekins Van Lines, Inc.   
​​USDOT #: 2256609  •  MC #: 770031​  •  ODOT #: 266290     ​
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